So you’re introducing Lean? Part 2: Some early pitfalls – and hints

Wow! Only about an hour after I released part 1 there was a request for part 2. OK, let’s live this in full: * Make sure top manangement REALLY got it! Unless you have top management support – don’t do it. You are in every detail extremely dependant on support from upper management. Action: Ask [...]

Read Full Post »

Why the days of “Story Telling” are over

That is – if you want to be innovative. I get in touch with a lot of organisations. Many of them are approached by bureaus offering a service called “Story Telling”. I suppose they mean well by doing so. And there may be internal effects achievable and even desirable. But if we’re into creating a [...]

Read Full Post »

Att detta med dialog ska vara så svårt? (Eller: “Ytterligare en bransch som inte fattar det”)

Ja, vi har sett det förut. En bransch som är under förändring. Villkoren förändras snabbt. Den nya tekniken skapar nya förutsättningar som påverkar allt från tempo till affärsmodell. Och många in0m organisationen har svårt att hänga med. Inte sällan (faktiskt nästan mer en grundregel) leder det till reptilreflexer: anfall, flykt eller försvar. Vi har sett [...]

Read Full Post »

Restructuring Nokia – Not an easy task!

Nokia and Microsoft today announced the alliance on Windows Portable 7. Link here. The strategy and investors briefing is at 12 am/Noon UK time. In the Q&A, Nokia CEO Stephen Elop, took into areas I haven’t yet heard him talk about. The question on the amount of “the huge staff of Vice Presidents and how [...]

Read Full Post »

Why Change Management often fails – part 2

I promised to follow up on this post on the proposal to work more on Change Leadership than Change Management. So, here it is: Is it just a matter of words – or is there a deeper meaning? I believe the word “management” in this case draws our attention to actions performed by the leader [...]

Read Full Post »

The core is the new Marketing or Customer interaction the “What would Apple do” Way

One of my gurus and thought if not leaders at least great inspirors, Jeff Jarvis coined the expression “What would Google do?” in his book with the same title. The idea being, if your company was Google – how would you do what you are currently up to? To copy the business strategy of a [...]

Read Full Post »

Chaos in New York? A few inches closes The Big Apple?

My friends back home in Stockholm, Sweden (where we’ve had two really cold and snowlasting winters) are asking me with a smile: “So there’s the chaos we used to hear about?” Simple answer is: NO. All seems to be very well planned. I even think some of the Street Management of Stockholm could learn a [...]

Read Full Post »

Why balanced arguments win in the long run – it’s part of the LUCK concept

I agree soo much with this post on how to build your arguments. We work almost daily with this – in the LUCK concept we refer a lot to the protective parts of our brain functionaity: Our language has tremendous impact on our brain – the choice of words may lead to war – or [...]

Read Full Post »

How to lose customers – and how to win them back again – the LUCKy way

Watching this video makes you think. It shows how US Air lost a customer. Now, what can we do to retain and even make former customers return? I claim all organizations now have a few, maybe 5 years to think – about 1. who their customer is 2. why that customer goes for your solution [...]

Read Full Post »

Vi hade det ju så bra… men nu gör vi slut!

Jag har alltid älskat tåg. Som femåring stod jag på morfar o mormors balkong och spanade ut över rangerbangården i Helsingborg. Jag ville alltid ha tåg hemma men fick det inte – men synen över detta hav av räls tog andan ur mig. Jag kan fortfarande känna den gamla solfrätta väven av det röda tyget [...]

Read Full Post »