Archive for February 27th, 2011

One of my customers asked me to explain the difference between efficiency and effectiveness. And indeed – I’ve found it to be true that a lot of people find it hard to distinguish one from the other. The next mornin at my hotel in Gothenburg I found a metaphor:

When looking over the breakfast room:

Efficiency is about having just the correct number of tables to serve your customers

Effectiveness is about serving food at the pace as it is consumed

Efficiency is not far away from the Swedish word “Lagom”- “just about enough”
Pace is often called “takt” in Lean Production

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