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Archive for August 2nd, 2012

This is a continued story from part 2.
Here’s part 1
this is part 2

More!

Cross-Feed w groups
Use other groups and let them use you too. Cross-events revitalised many groups as new ideas poured in. Prerepquisits for this is of course a group or environment where we feel safe – still trilled to do something new.

Visualize – see individuals
Observise what happens. Most people think that they are activing “wild and crazy” but from the outside we see there’s a lot more to release. Do it! Present people with great ideas – present each other. Break patterns.
(This is a skill especially important i times of change and change management)

Visualize – results, relations and More
Yes, everything we do: visualise. Graphs and tables are ok – but video and other visualizing. Look at Hans Rosling: (a bit old, but still very fun!) Never ever think statistics is boring!

Create New goals
When you reach your goals – celebrate! And… get going some plans… What’s possible to achieve? Why not challenge top managers in video or some other social tool?

Meet often
Regular meetings are key to keep a community together. Rather shorter meetings more often than the other way around.

Update norms
All groups working together need a common set of rules and frames.
I gave a few basic rules (visual of course!) when I started the groups. From time to time we had to adjust rules and directions, but only marginally. In those days cafe owners were not used to huge groups and long staying – and we weren’t either. We shop more nowadays. Lesson learned!

People have different needs
We didn’t get as far as with mapping of personalities, communication styles. At work it may recommended. Have a look or Myers-Briggs Type Indicator – or any other. You will find that although we have common pieces in our personality – but also a lot that is very different! Roughly: Do you like alternatives and freedom – or structure and boxes to check off?

We have different plans and goals
People’s plans (preferably acces To consultant profile – or à system where these Are Open. Several organizations are using fullfledged intranets where all staff is present – but the active person will most likely benefit.

Learning styles are essential
Knowledge in personal learning & communicating skills will help any Community Manager with respect again to understand differences and make the best of them!

Interpersonal skills
Understanding discussions and conflicts. Not all coflicts need to be held down. They may be very agile in solving the situation. Check, be present but let the members act. Understanding that we together really resolved the conflict.

Fingertip sense & Coaching skills
I REALLY  recommend coaching as means of leading a Community. More about this in Part 4 of this series. I’ll open a few doors to the LUCK Concept and let’s see what conclusions we can draw with some distance.

Feel free to comment, retweet and more!!!

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