Archive for the ‘passion’ Category

This is a continued story from part 2.
Here’s part 1
this is part 2


Cross-Feed w groups
Use other groups and let them use you too. Cross-events revitalised many groups as new ideas poured in. Prerepquisits for this is of course a group or environment where we feel safe – still trilled to do something new.

Visualize – see individuals
Observise what happens. Most people think that they are activing “wild and crazy” but from the outside we see there’s a lot more to release. Do it! Present people with great ideas – present each other. Break patterns.
(This is a skill especially important i times of change and change management)

Visualize – results, relations and More
Yes, everything we do: visualise. Graphs and tables are ok – but video and other visualizing. Look at Hans Rosling: (a bit old, but still very fun!) Never ever think statistics is boring!

Create New goals
When you reach your goals – celebrate! And… get going some plans… What’s possible to achieve? Why not challenge top managers in video or some other social tool?

Meet often
Regular meetings are key to keep a community together. Rather shorter meetings more often than the other way around.

Update norms
All groups working together need a common set of rules and frames.
I gave a few basic rules (visual of course!) when I started the groups. From time to time we had to adjust rules and directions, but only marginally. In those days cafe owners were not used to huge groups and long staying – and we weren’t either. We shop more nowadays. Lesson learned!

People have different needs
We didn’t get as far as with mapping of personalities, communication styles. At work it may recommended. Have a look or Myers-Briggs Type Indicator – or any other. You will find that although we have common pieces in our personality – but also a lot that is very different! Roughly: Do you like alternatives and freedom – or structure and boxes to check off?

We have different plans and goals
People’s plans (preferably acces To consultant profile – or à system where these Are Open. Several organizations are using fullfledged intranets where all staff is present – but the active person will most likely benefit.

Learning styles are essential
Knowledge in personal learning & communicating skills will help any Community Manager with respect again to understand differences and make the best of them!

Interpersonal skills
Understanding discussions and conflicts. Not all coflicts need to be held down. They may be very agile in solving the situation. Check, be present but let the members act. Understanding that we together really resolved the conflict.

Fingertip sense & Coaching skills
I REALLY  recommend coaching as means of leading a Community. More about this in Part 4 of this series. I’ll open a few doors to the LUCK Concept and let’s see what conclusions we can draw with some distance.

Feel free to comment, retweet and more!!!

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OK, here for the second part of the Community Management (four parts are planned).
My previous post tried to focus mostly on WHAT. What was it? Who ran it? Who were involved? I’ll return to that and possibly with some interviews… (It would be very interesting to see what CMs made of their skill!)

So, today it’s about HOW. How did we do it all? How do you know if your action will succeed. Well, you don’t. There was a lot of trial-and-error! Lycky thing: We CM’s were noobs, rookies and so was our members. A kind of Klondyke (in the positive aspect). And yes, I had a feeling “this is good stuff to learn” – i didn’t really know why, but in some way all this we did for fun would sooner or later make their way into organisations.

We off on a straight path into the unknown. Yes! We were thrilled! Time was perfect, as needed “collagues” to talk to – being new as consultant wasn’t all that ease in a recession. So, Social Media made a perfect entre. I ran seven groups in total but will focus on the group “Cafe life”.  That was my main goal: to gather in groups and for discussion at cafes, preferably covering work. I was not alone – less than a month later we were 100+ and we peaked at 670 members in 2006.  Then came Facebook 🙂 Nah, not really true. A number of changes to the platform struck our groups heavily. Parallel to this other networks like Yahoo, Jaiku took its tooll. In Sweden “Lunarstorm” was huge as well. I guess that’s true everywhere – we all started in national communities – and now we’re attracted to huge networks.

Dialog. Coffee. Great cafe’s. It’s easy to forget when you’re part of a development. In parts of town we had very few cafes – let alone even fewer wifi’s.

My hope was to encourage, empower and breathe for more air. Cross-functionality with other groups. Especially the groups “Skärgårdsaktiviteter” (The Archipelago Group) and a few others.

Nutcracking. Philosophy. Engineering. Blogs, sites and more. Bring your stuff and tell us. We’ll figure something out. And it’s amazing – most groups do! Trust the process, trust the group.

Channels to communicate?
This is probably one of my clearest views ever. After my first meeting at Shortcut I grasped the pen and signed in. The fantastic this case was the hazzle-free communication – almost no problem if you don’t attend. (Well, some – these were still the days of on-off. Not calledup modems, but we did disconnect from the service from time to time. Would you do that with your electric connection?

The tremendous change was – if you attended a meeting but didn’t manage to talk to all – you could continue on the community. It’s easy to forget the importance of this!

The first and the last – the most important in Communities are the same as always: First expressions last. I’ve seen many communities and they treat their members in different manners. The care you share with your members are immediately and over time reflected to you. Here’s probably one of the most important skills!

Critical level
All groups of people need critival levels. How? People are funny. Watch gatherings of people. Some people love it – some not so much. We’ve found events to be slow in start if they start from zero (or one). We people have at sticking surface. Attract more and it will grow. We co-operated cross-borderwise – all arrangements then start with a number of REAL people, participating. For a “fika-paus” (coffee break in Swedish) 2 – 4 may be enough. Travelling to an island in the archipelago probably would need 8-10 people.

Welcoming new members
No matter our volume as a group – we all appreciate being welcomed! Nowadays my community management is limited to our showgroups’ “Club Jambalaya – new group”. We still welcome new members as often as we can. I attended other Communities but no matter how much you offer – if the heart is not there the community will die. It’s hard to fake passion. And I believe a CM should have a lot of that – still not dominating.

Restart after breaks
I realised during the first year or so how important a little extra spin on the wheel is needed in summertime and over  Christmas and New Year. On the second year we gained so much speed that we made it past those phases of lower activity. It’s also extremely important to level this with member’s activities (see below)

Invite others To act (delegate)
Under the first year of “Cafe life” (and the six other communities incl Gardening, Freelancing and four more) the number of arrangers grew steadily. It takes some guts to arrange something in a fastgrowing group. This may be just the same in an organisation. Who’s the one kick-starting projects? To grow and prosper a lot of people need to act – release them!

I’ll stop here. More very soon!

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Mycket spännande har det varit att se och höra webbTV-sändningen  “God Morgon Almedalen” eller #GMA12 som den heter i twitterflöden. Idag handlade ett av inslagen om folkrörelserna. En fråga som jag fått men inte svarat på än är hur det koncept jag jobbar så mycket med kan komma in i detta med folkrörelser. Det är ju uppenbart att många av dessa traditionella folkrörelserna har tappat medlemmar och kursdeltagare. Samtidigt med detta tog Brit Stakston under sändningen upp “My Starbucks” där medlemmarna röstat på vad de vill ha från företaget Starbucks – och i detta fall ville medlemmarna ha just folkbildning!

Så hur kommer LUCK-konceptet in i detta med folkrörelser? I korthet är det en integrerad modell för transparent och hållbart ledarskap. Se där en samling floskler men jag menar det verkligen! Ett ledarskap som håller längre än nästa chef/generalsekreterare/ordförande, men samtidigt lämnar öppet för kreativitet, egna tankar och utveckling. LUCK består av fyra områden:

L: Lean-ledarskap: Baseras på tankar från bland andra Deming (drivkrafter, processer mm), Juran (kvalitet mm), Ohno (lean i praktiken, japanska sjön mm)
U: Utvecklande internetverktyg: I mycket en förlängning på våra sinnen: delning av bilder, videor, texter – via tjänster som Twitter, Facebook, Evernote, Bambuser, Instagram
C: Coachande förhållingssätt: En ledarstil som strävar mot det gemensamma målet(-en), ser individerna, ställer frågan “hur?” oftare än “varför?” men också utmanande och ansvarstriggande
K: Kognition: Hur hjärnan tar in, filtrerar och skapar grund för känslor, tankar och handlingar.

När vi arbetar vänder vi på ordningen av logiska skäl:
K – individens drivkrafter och vilja att tillhöra
C – stödet till individen. Feedback som är både lyftande och framåtsyftande.
L – strukturen för att veta, kollektivet OCH individen. No Blame – skapar
U – transparensen, delningen av info/kunskap, aggregerande av information (vi bygger alla i någon form “big data”). Ja, ni som känner mig vet hur mycket jag gillar bild och video – så här kommer mer!


Till sist ett tips när det gäller bildning: Åtskilliga universitet har redan lagt ut mängder med strålande presentationer, seminarier och föreläsningar. De finns bland annat på iTunesU – varför inte botanisera nu i sommar!

Ja, och så såklart – feedback till mig nu!!!


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Three singers in a vocal ensemble out of the Stockholm Nation of Uppsala University. An instruction video for the 10 head group went viral. One of our commercial TV channels TV4 covered it (live performance at the end!)

The Guardian covered the story

They of course checked rights with Robyn (@robynkonichiwa on Twitter) – a talent musician all interested in music and internet as well as cutting value chains should keep track of!

Now, you may want to look into this group. They don’t read sheet music. In fact, they learn singing the pretty much the way we learned singing in the Barbershop Chorus where I started singing in ’92

It’s about listening, releasing passion and performing in a way that engages and includes the audience. Traditional choir singing is beautiful and often difficult, but where’s the passion? No solo singer would sing from a binder…

This chorus is bound for success – why not visit us a Friday soon at Club Jambalaya? You are certainly MOST welcome!


I have mine – you start!

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Annette Sandgren skriver så här fint på Facebook idag. Jag provar att helt sonika klippa in det här- fungerar det?
Stort tack till härliga Johan Lange för igår. Vilken WOW dag det blev på Oscarsteatern med Max Söderpalm, Annika R Malmberg & 2XTOMAS under parollen Energi på vägen 🙂 Vi hade gärna velat sända alla föreläsningar live dock gick det inte att ordna denna gång. Hoppas hoppas att vi på TGIM kan redigera “eftersnacket” idag. Vad ska till? Här har vi i alla fall Annik

Fler videor
Max Söderpalm, Soderpalm Publishing
Tomas Lydahl, WOW Marketing

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Tänk på några av de personer som du alltid tycker att du får höra litet för litet av. Tänk dig att två av dessa personer sätter sig på ett podium och delar med sig av sina tankar. Tänk vidare att de skapar en agenda så du vet när du ska lägga fokus. Fortsätt tanken att de lägger ut detta på nätet – så att de som inte har möjlighet att delta på plats kan göra det via nätet – i datorn, plattan eller mobilen. Dessutom i riktig proffskvalitet!

Men det är inte färdigt än. Tänk dig att de gör detta under tjugofyra timmar. TJUGOFYRA!!! Under ett helt dygn. “Imponerande” är ett litet ord. Och jisses vilket dygn vi har fått vara med om.

Ta en titt på videon! 24Live – här är länken!

Och här är en sammanfattning av slutsatserna av detta dygn:

Jag tror det blev 20 punkter till slut – jag återkommer! Ni kan ju (som vanligt…) lita på att det kommer upp mer bilder!

Sov gott nu grabbar Johan Ronnestam, Göran Adlén, Robin Danehav! Igår var även Petter Karlsson igång!
På Twitter följer du dem som @ronnesam, @trendspanaren, @danehav och @petterkarlsson

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Recently, we have several signs of “time to REALLY act”. You know the story – you find a problem, consider possible solutions – and eventually come up with a REALLY good solution. I am EXACTLY at that point. When all stars feel aligned, everything you seee and hear around you align. All strings vibrate in harmony. And signs of need for more information:

  • pitching for the Pad at Enterprise 2.0 in Boston (May 20-22 this year)
  • great number of questions from “Startup Day” in Stockholm, Sweden today (April 9, 2011)
  • and to top all this – a nomination to TED talks!

So, what’s this #LUCK thing???

Well to keep it simple:

It’s management basics, based on a few of the areas I’ve found most effective. I found failure in all of these areas – but as a counter-measure found them to support each others very well:

Lean Leadership – enhancing the working force, creativity through no blame and more

Unified Communications – by means of Social Media and other interner services

Coaching Skills – how to listen, lead and develop in other peoples brains

Kognition – how our brain works – individually and in groups

Why are they supportive to each others?

  • Lean Leadership (such as performed at Scania, SKF, Toyota et cetera) needs coaching leadership skills
  • Both Lean and Coaching relies on transparency
  • Social Media brings that transparency
  • Cognitive functions are very well managed if contained in Lean and Coaching
  • Lean may also bring the comfort zone to be creative which enhances cognition and coaching
  • Social media brings excellent tools to communicate – hence supporting K, C and L

What next?

The basic LUCK book is released in Swedish in May 2011, an English version is due in September this year. Later on, niche books are planned in volume. Currently 41 different are being planned. In addition to this, apps and web services are being introduced. The LUCK base is basically in the DNA of most of my activities. Coaching, consulting and training sessions are running regularly.

Part 2 – soon due – will elaborate on applications of the LUCK concept.

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